Terms and Conditions of e-Gift Cards and Plastic Gift Cards
- General Terms
Belmond e-Gift Cards and Plastic Gift Cards (collectively "Gift Cards") are distributed by CashStar, Inc., a Delaware corporation ("CashStar"). By visiting belmond-uk.cashstar.com, you agree that the laws of the State of Maine, without regard to principles of conflict of laws, will govern these Gift Card terms and conditions ("Ts & Cs"). Belmond ("COMPANY") and CashStar reserve the right to change these Ts & Cs and the additional Ts & Cs located at www.belmond.com/giftterms from time to time at its discretion.
Belmond Gift Cards are issued by Belmond Management Services S.à.r.l. Please refer to www.belmond.com/giftterms for Belmond's full Terms and Conditions of use.
With the exception of shipping fees for Plastic Gift Cards, no service or use fees of any kind will be imposed on purchasers or recipients of Gift Cards in connection with the sale of Gift Cards.
Belmond Gift Cards are available for purchase here.
Belmond Gift Cards and e-Gift Cards can be redeemed against stays and services at all Belmond hotels and for travel aboard all our trains and cruises. For full redemption guidelines, please visit www.belmond.com/giftterms.
- View Your Balance
To view your Gift Card balance, please visit www.belmond.com/giftcards.
You may not return or cancel your Belmond Gift Card after the order has been dispatched to the recipient. Purchasers who wish to cancel a Gift Card purchase order prior to its delivery to a recipient should contact Customer Support prior to the delivery date selected during the purchase process.
- Lost or Stolen Gift Cards
If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Gift Cards will not be replaced if lost or stolen without the purchaser's confirmation email as proof of purchase. Gift Cards have cash value and should be safeguarded accordingly.
The maximum value that can be associated with any one Gift Card is two thousand dollars ($2000.00), five thousand pounds sterling (£5000.00) or five thousand euros (€5000.00). Total purchases for any one individual may not exceed ten thousand dollars ($10,000.00), or equivalent for each other currency, in one calendar day.
You may not use a Gift Card to purchase other Gift Cards.
Gift Cards cannot be reloaded, resold, transferred for value, or redeemed for cash, except to the extent required by law. Void if resold, transferred for value, or redeemed for cash. Unused Gift Cards may not be transferred.
- Our Policies
- Risk of Loss
Ownership and risk of loss of e-Gift Cards passes to the purchaser as soon as we send our confirmation to the recipient and risk of loss passes to the recipient as soon as a plastic Gift Card is delivered to the designated carrier. We are not responsible for lost or stolen Gift Cards. If you have any questions, please see the FAQs.
- Belmond Gift Card Customer Service
If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number or email address.
- Payment Methods
Belmond Gift Cards may be paid for with a valid VISA, MasterCard, Discover, American Express card or with PayPal.
- Delivery Information and Requirements for e-Gift Card Purchasers
All orders of Gift Cards are subject to a process that compares purchaser information provided on the web site with information about the purchaser provided by the purchaser's financial institution. If there is a discrepancy, your Gift Card order may be delayed until it can be corrected.
If the date on which you want an e-Gift Card delivered has passed and you have not received confirmation that the e-Gift Card was sent, please contact Customer Support. Please refer to your order number or email address.
We are not responsible for Gift Cards that are undeliverable or not received due to your failure to enter an accurate email address or physical delivery address for the recipient. Please check to make sure the email address or physical delivery address of the recipient is correct and contact Customer Support if you suspect the recipient did not receive his/her Gift Card. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address.
- Reasons for Failed Delivery of e-Gift Card
If you have confirmed the recipient's email address but the e-Gift Card has not been viewed within a reasonable period after the requested delivery date, the most common reasons why delivery may have failed are:
If a spam filter is blocking email@example.com emails from reaching an inbox, the email options will need to be modified so that firstname.lastname@example.org emails are not considered spam.
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
If you need further assistance, contact Customer Support. Please refer to your order number or email address.
- Personalized Messaging
If you wish to add a personal message to a Gift Card, simply type your message in the Message field on the Gift Card preview.
Personal messages are limited in length to the space provided on the e-Gift Card.
There is no additional charge to include a personalized message.
If we find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.
- Limitation of Liability
CASHSTAR, ITS AFFILIATES, AND BELMOND MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF A GIFT CARD CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
You hereby consent that any dispute relating in any way to Belmond Gift Cards purchased via this website shall be adjudicated in Cumberland County, Maine if the aggregate total claim for relief exceeds $7,500, and you consent to exclusive jurisdiction and venue in such courts.